System Administrator

23 hours ago

Mumbai, India Broadridge Full time

As a System Administrator you will perform all duties pertaining to hardware, software, and network in accordance with defined standard operating procedures in a timely and accurate fashion. This includes installing, diagnosing, repairing, maintaining and upgrading all Core systems..

**Responsibilities**:
Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, accessories, printers, networked peripheral devices, networking hardware products and phones.

Performs on-site and remote analysis, diagnosis and resolution of complex problems for a variety of end users

Recommend and implement corrective hardware solutions, including off-site repairs, as needed.

Document the work and provide “how to” guides to end-users.

Works with end users to identify and deliver required PC service levels.

Receives and responds to incoming ticketing system requests regarding PC and/or hardware and/or software problems.

Liaises with, and provides training and support to end users and staff on computer operation and other issues.

Provides analysis of the current environment for ongoing hardware refresh while providing details to ensure inventory is available and to ensure smooth replenishment.

Install, configure, Maintain and Monitor Video conferencing equipments

Plan and Implement relocation of IT Equipments for end users

Inventory support

**Your profile**:
Associate’s degree in Computer Science or equivalent.

Minimum two to three years work experience of progressively responsible computer repair and system support experience

Critical thinking skills, decisive judgment and the ability to work with mínimal supervision.

Able to work in a stressful environment and take appropriate action

Demonstrate effective communication skills

Customer service oriented and proactive

Fluent in English.

**Must-have Skills**:
Professional experience of local IT support but also remote

Troubleshooting of Microsoft OS and server operating systems

Microsoft infrastructure services (AD, Group Policy, PKI, SCCM, SCOM, SCVMM)

Mitel telephony administration (user administration, hunt groups, line groups, etc.)

Mobile Device Management (Intune)

Basic networking skills

Good communication skills and team mentality

Our cultural identity revolves around:
Treating each other with **respect**. We communicate in a constructive way, we respect diversity.

Encouraging creativity, **innovation**, new ideas and being pro-active. We support our employees in exploring new options and trying new technologies, methods and techniques, we seek continual improvement.

Leveraging each other's strengths, we share, **collaborate** and build on each other's knowledge, we are inclusive, we engage employees at all levels and we value time spent together.

Sharing information at all levels. We are curious and **open** to cultural differences, we value transparency, we promote an open-door policy: everyone is approachable by all our people, no matter their job title.

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