Customer Service Advisor

7 days ago

Gurgaon, India Webhelp Full time

**Job Advert**
Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? This is your chance to join our team as a multi-skilled Customer Service Advisor on a fixed-term contract handling voice and web chat queries.

Advance your career with our fun-loving global community of more than 100,000 passionate people who work across 160 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

**What you’ll be doing**
- Engaging and building rapport quickly with customers and colleagues by listening to and understanding their needs
- Taking ownership of contacts to ensure every customer receives the highest level of customer service at all times
- Ensuring personalisation of the customer journey by presenting appropriate solutions and making sure their needs are at the heart of everything that you do
- Dealing with customer queries in a positive and respectful manner throughout the customer journey
- Recognising appropriate opportunities to add value to the customer and the business through great conversations
- Driving personal performance to achieve individual, team and business KPIs and objectives
- Taking personal ownership for self-development by actively seeking learning opportunities
- Actively supporting any business change and initiatives with pace, supporting continuous improvements to ways of working
- Taking responsibility for actions, ensuring you keep up to date with all communications, processes and procedures

**What you'll need**
- Graduate or undergraduate
- English proficiency both verbal and written
- Relevant experience in travel industry
- Minimum 6 months’ customer service experience dealing with customers in an effective manner in both spoken (voice) and written (web chat) formats
- Experience of answering a high volume of calls within a regulated contact centre environment working for an international (offshore) organisation (Advantageous)
- Excellent communication and interpersonal skills with a first-class telephone manner
- Passionate about providing excellent customer service and enthusiastic about developing new skills and personal development ensuring customers continue to use the service
- Competitive “can do” attitude
- Effective team player with a positive attitude and willingness to take ownership of tasks
- Computer literacy and ability to speedily navigate various screens and systems effectively with basic knowledge of Microsoft Excel, Word, PowerPoint and Outlook

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.

Job Reference: IN01312

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