Service Advisor

17 hours ago

Gurgaon, India Big Boy Toyz Full time

At Big Boy Toyz

**Employee Benefits**:

- **Travel allowance**:

- **Medical leave**:

- **Tranquil work environment.**:

- **Performance bonus benefits**:

- **Awards & achievements**:
**BIGBOYTOYZ LTD. has recently** opened a parts and service center to better serve our customers and to provide in-house warranty fulfillment on previous car sales. To ensure optimum customer service, we’re hiring a Service Advisor to work one-on-one with our clients.

Your job will be to advise customers on the available parts and service options when their vehicles need repairs.

Service Advisor responsibilities and duties

The responsibilities and duties section is the most important part of the job description.

Greet customers when they arrive at the parts and service center and direct them to an available mechanic
- Consult with mechanics about necessary repairs and possible alternatives to expensive work
- Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
- Answer questions about service outcome (after consulting with mechanic if necessary)
- Advise customers about warranty protections and potential cost savings
- Help customers decide between trading in a car and fixing it through our shop
- Manage and oversee the service center’s workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

Service Advisor qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills.

Diploma required
- Bachelor’s degree or 3+ years’ service advising experience
- Extensive knowledge of automotive industry and parts
- Excellent communication and organizational skills
- Ability to communicate equally well with mechanics, customers and senior management

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