Restaurant Captain

3 days ago

Sanathnagar I E Hyderabad Telangana, India Zest Home Healthcare & Facility Services Pvt. Ltd. Full time

**Job Title**: Restaurant Captain

**Location**: Hyderabad, India
**Industry**: Food & Beverage / Hospitality
**Cuisine Focus**: Turkish Bakery & Pastries
**Employment Type**: Full-time
**Reporting To**: Restaurant Manager / Floor Supervisor

**Job Summary**:
**Key Responsibilities**:

- **Guest Service & Engagement**:

- Greet guests warmly and ensure they are seated comfortably.
- Take accurate food and beverage orders and offer informed menu recommendations.
- Explain Turkish bakery items and assist guests with their choices, including specials and allergens.
- Ensure timely and smooth delivery of orders in coordination with kitchen and stewards.
- Handle guest complaints or feedback professionally and promptly escalate when needed.
- **Team Supervision & Coordination**:

- Supervise stewards and assign duties for efficient service flow.
- Ensure team members follow grooming, hygiene, and service protocols.
- Train and motivate junior staff on service etiquette, upselling, and guest engagement.
- Conduct briefings before each shift regarding daily specials, menu updates, and guest preferences.
- **Operations & Compliance**:

- Oversee table setups, cleanliness, and readiness before each shift.
- Monitor inventory of service-related supplies (cutlery, crockery, linens).
- Ensure adherence to safety, hygiene, and FSSAI food handling standards.
- Support cashiering and billing tasks when required.

**Qualifications & Skills**:

- Minimum **3-5 years** of experience in a restaurant or café, including **1-2 years in a captain or supervisory role**.
- Strong knowledge of table service, customer handling, and POS systems.
- Fluent in English, Hindi, and local language; knowledge of Turkish cuisine is a plus.
- Excellent interpersonal and leadership skills.
- Ability to work under pressure, in rotational shifts, weekends, and holidays.
- Professional grooming, positive attitude, and a passion for hospitality.

**Shift**: Rotational shifts (including weekends & holidays)

**Dress Code**: Uniform with clean, professional appearance
**Team Size Supervised**: 3-6 stewards

**Salary Range**: ₹15,000 - ₹20,000 per month (based on experience)
**Joining**: Immediate

**Job Types**: Full-time, Permanent

Pay: ₹11,759.13 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Morning shift
- Night shift

Work Location: In person

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