Customer Care Executive

Customer Care Representative (Crimzon Fashion Accessories Pvt Ltd)

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Representative at Crimzon Fashion Accessories Pvt Ltd, a leading women's footwear company. As a Customer Care Representative, you will play a vital role in ensuring customer satisfaction and building positive relationships with our valued clientele.

**Responsibilities**:
Provide exceptional customer service: Serve as the first point of contact for customers, responding to inquiries, resolving issues, and ensuring an outstanding customer experience throughout the interaction.

Product knowledge: Develop a comprehensive understanding of women's footwear products, including features, benefits, sizing, and materials, to effectively assist customers and provide accurate information.

Order processing: Assist customers with placing orders, processing returns and exchanges, and tracking shipments, ensuring timely and accurate resolution of any related issues.

Problem-solving: Analyze customer problems and provide appropriate solutions or escalate complex issues to the appropriate teams while maintaining ownership and following up to ensure a satisfactory resolution.

Maintain customer records: Accurately document and update customer interactions, inquiries, and feedback in our customer relationship management (CRM) system to track trends, identify areas for improvement, and provide personalized service in the future.

Product feedback: Act as a liaison between customers and our product development and design teams at Crimzon, gathering feedback and insights to contribute to product improvements and enhancements.

Upselling and cross-selling: Identify opportunities to recommend additional Crimzon products or services to customers based on their needs and preferences, contributing to revenue growth.

Stay up-to-date: Stay informed about industry trends, competitor activities, and new product launches to provide relevant and up-to-date information to customers.

Qualifications:
Customer-oriented mindset: A passion for delivering exceptional customer service and a strong desire to assist and satisfy customers.

Excellent communication skills: Exceptional verbal and written communication skills with the ability to articulate complex information clearly and concisely.

Empathy and patience: Ability to empathize with customers, maintain a calm and professional demeanor, and resolve conflicts effectively.

Problem-solving skills: Strong analytical and critical thinking skills to identify issues, propose solutions, and make sound decisions in a fast-paced environment.

Detail-oriented: Meticulous attention to detail to accurately process orders, document customer interactions, and ensure customer satisfaction.

Adaptability: Flexibility to adapt to changing customer demands, business needs, and industry trends.

Product knowledge: Familiarity with our women's footwear styles, brands, and sizing is preferred. Willingness to learn and develop a deep understanding of our products is essential.

Multitasking abilities: Proficiency in handling multiple customer interactions simultaneously while maintaining a high level of professionalism and efficiency.

Technological proficiency: Comfortable using various customer support software, CRM systems, and other communication tools.

Experience: Prior experience in a customer service or call center role is desirable, but we welcome enthusiastic individuals with a strong customer focus who are eager to learn.

If you are passionate about customer satisfaction, have a keen eye for detail, and enjoy working in a dynamic and supportive environment, we would love to hear from you. Join our team at Crimzon Fashion Accessories Pvt Ltd and contribute to providing an exceptional customer experience with our women's footwear brand.

**Salary**: ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)
- Technical support (preferred)
- total work (preferred)

**Language**:

- English (preferred)

Work Location: One location

**Speak with the employer**
+91 9619315422