Product Support Executive

1 day ago

Coimbatore, India VMax Wellness Full time

**Job description**

**ROLE: Product Support Executive, - IT**

**About the company**:
VMax is a service-based startup revolutionising the digital health and wellness market by transforming people's lives through weight management services and healthcare for lifestyle-related health conditions.

Looking for a company that values a positive and supportive work environment?

Join VMax and become a part of our empowering culture centred around wellness, community, and empowerment. We prioritise the well-being and success of our team members and strive to create a collaborative and diverse workplace where everyone feels valued and inspired to do their best work. Join us in making a positive impact on people's lives

**About the job**:
We are looking for a support executive to join our dynamic team. In this role, you will be responsible for helping our users by creating tickets on their behalf, monitoring app reviews, and addressing user feedback.

**Roles and responsibilities**:

- Responding to user inquiries and issues through our support channels
- Creating and managing support tickets in ticketing tools for our users
- Adding priority defects in Gitlab for our developers to ensure timely resolution of issues
- Monitoring app reviews across various platforms and addressing user feedback
- Populating production data to ensure a smooth user experience
- Generating user reports to track and analyze user behavior and feedback
- Collaborating with cross-functional teams to identify and resolve issues
- Maintaining accurate records of all interactions with users
- Continuously updating the knowledge base and documentation to ensure accurate and up-to-date information is available to users

**What are we looking for?**
- Bachelor's degree in computer science or a related field
- Proven experience in customer support, preferably in the technology industry
- Excellent verbal and written communication skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong problem-solving and analytical skills
- Knowledge of mobile app development and app stores is a plus.
- Proficient in using support tools and systems, such as Zendesk or Freshdesk
- If you are passionate about customer service and enjoy helping people, then we would love to hear from you.

**Skills:

- **

Technical Skills
Communication

Time Management

Problem-solving

**Join VMax, - **holistic fitness and wellness company, and be a part of a vibrant and empowering culture We prioritize a healthy work environment that values personal growth and collaboration. Come work with a team that is passionate about making a positive impact on people's lives.

**Job Type**: Full time

Working hours: 8 hours

Job Mode: Onsite

Job Location : Coimbatore

**Salary**: 3,00,000 L per annum based on skills and knowledge

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Shift:

- Day shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9442430768

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