Technical Support Executive

6 days ago

Coimbatore, India C.R.I. Pumps Full time

Job Title: Technical Support Executive - DEALER SEVICE NETWORK HANDLE,PUMP INDUSTRY
Location: Coimbatore
Department: MKT - Agri & Resi
Reporting To: Technical Support ManagerJob Summary:We are looking for a dynamic and experienced professional to lead and support our service network operations & defective management. The ideal candidate will be responsible for ensuring effective service coverage, maintaining high service standards, and driving continuous improvement across all service-related functions.Key Responsibilities:

  • Collaborate with the field team to identify the need for appointing service centers and field service mechanics to ensure effective coverage.
  • Oversee the appointment, training, and development of service centers and field service mechanics.
  • Maintain minimum service Turnaround Time (TAT) through efficient service planning and execution.
  • Continuously adopt and update service processes to align with industry standards.
  • Ensure product and service offerings meet customer expectations.
  • Share technical updates regularly and ensure they reach all levels of the marketing team, dealer network, and service centers.
  • Coordinate with product development, manufacturing, quality, marketing, and service centers to improve repair efficiency.
  • Audit customer feedback and deploy corrective actions accordingly.
  • Manage and control service-related expenses.
  • Analyze product complaints and defective trends for continuous improvement.
  • Maintain a strong understanding of spare parts to support service operations effectively.
  • Be open to travel as required to support field operations and service network activities.

Qualifications & Skills:

  • Bachelor's degree in Engineering, Business Administration, or a related field.
  • 3–5 years of experience in service operations, customer support, or related roles.
  • Strong analytical, coordination, and communication skills.
  • Knowledge of service management tools and spare parts handling.
  • Willingness to travel and work in field environments.

Job Type: Full-time

Pay: ₹8, ₹38,544.94 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English,HINDHI (Preferred)

Work Location: Remote

  • Technical Support Executive

    1 day ago

    Coimbatore, Tamil Nadu, India Talentgigs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JD: Customer Support ExecutiveExperience: 1year.Location: Coimbatore.JD:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The...

  • Technical Support Executive

    5 hours ago

    Coimbatore, India Talentgigs Full time

    Job Description JD: Customer Support Executive Experience: 1year. Location: Coimbatore. JD: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident...

  • Sales Executive

    2 days ago

    Coimbatore, India V support solutions Full time

    Job Title: Sales Executive - Textile Machinery Location: Coimbatore Salary: ₹10,000 – ₹15,000 per month  Industry: Textile Machinery / Manufacturing Job Role: We are looking for a motivated Sales Executive to promote and sell our textile machinery products. The role requires visiting clients, generating leads, and achieving sales targets....

  • Technical Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    We are currently seeking highly skilled Technical Support Specialists to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused approach.This role involves providing second and third-level technical support to customers, resolving complex issues, and ensuring customer...

  • Technical Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Technical Support Specialist for Large Format Printers and Computer SystemsAs a skilled Technical Support Specialist, you will be responsible for providing high-quality service support for computer systems and large format printing solutions. This role requires 2 years of experience in servicing and maintaining computers, printers, or large...

  • Technical Support Engineer

    6 days ago

    Coimbatore, India KG Invicta Services Full time

    Job Title: Technical Support Engineer Position Overview:As a Customer Support Representative, you will play a vital role in providing exceptional support to our customers across multiple channels (phone, email, and chat). You will troubleshoot technical issues, offer guidance on best practices, and ensure customer satisfaction. If you enjoy problem-solving...

  • Junior Technical Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 70,00,000

    Job DescriptionWe are seeking a skilled Junior Service Desk Technician to join our team.Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and...

  • Technical Support Engineer

    3 days ago

    Coimbatore, Tamil Nadu, India Cloudxtreme Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesPFB JD,  kindly consider the candidates only if they are fine with below pointers:24/7 Support processMonthly rotation of shifts and week offsWFO from office all 5 days (Mon to Fri), If Sat and Sun are normal working days then its WFHJob DescriptionRole: Technical Support AgentDescription: Technical Support Agent will troubleshoot and...

  • Technical Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeResponsibility Full time ₹ 8,00,000 - ₹ 15,00,000

    Job OverviewWe are seeking an experienced Remote Desktop Support Engineer to provide technical support for desktops, laptops, and peripherals. The ideal candidate will have experience in desktop support engineering and be able to work in a rotational 24/7 environment.">Key ResponsibilitiesProvide round-the-clock technical support for desktops, laptops, and...

  • Technical Support Agent

    6 days ago

    Coimbatore, India Cloudxtreme Full time

    Role & responsibilities PFB JD, kindly consider the candidates only if they are fine with below pointers: 24/7 Support process Monthly rotation of shifts and week offs WFO from office all 5 days (Mon to Fri), If Sat and Sun are normal working days then its WFH Job Description Role: Technical Support Agent Description: Technical Support Agent will...