Front Office Associate

2 days ago

Pune Maharashtra, India TELSTRA GLOBAL BUSINESS SERVICES Full time

**Job Title: Front Office Associate**
- **On-site job**_
- **Location: Pune(Balewadi, Kharadi, Yerawada)**_
- **Face to face interview only(only locals apply)**_
- **Experience: 1 to 3 years of experience( only in hotel industry in front office)**_
- **Freshers from hospitality background are also welcomed**_

**Responsibilities**:

- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
- Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
- Coordinates conference room bookings, refreshments for meetings and other special arrangements
- Handles all secretarial and administrative duties for clients, as requested
- Performs check in & check out process for all clients
- Conduct up-selling and cross-selling to maximize revenue
- Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
- Establishes and offers input on improvement to service standards, in liaison with the Center-in-charge

**Requirements**:

- A minimum of one years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment
- Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
- Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
- Fluency in English and another mainstream local language, depending on location
- Good telephone manner and ability to perform secretarial tasks under deadlines
- Able to handle correspondences and inquiries
- Knowledge of Microsoft Word, Excel, & PowerPoint
- Able to work overtime occasionally

**Job Types**: Full-time, Permanent

**Experience**:

- Hospitality industry: 1 year (preferred)
- Front desk: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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