Front Office: Gsa

5 days ago

Kolkata West Bengal, India Paradigm Consultancies Full time

We are hiring

Job Designation: Front Office: GSA

Job Location: Kolkata

**Salary**: 15,000 - 22,000 per month

Experience: 3 - 4 years

Min 1 - 3 years of experience in front office as GSA in resort/hotel property.

Education: Bachelors degree in hospitality or relevant

Skills required:

- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in a front desk or customer service role is preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Familiarity with hotel management software and reservation systems.

Immediate joiners required

full time

Profile brief:
**Guest Check-In/Check-Out**:

- Greet guests upon arrival and facilitate the check-in process.
- Verify guest information, process payments, and issue room keys.
- Provide information about hotel amenities, services, and local attractions during check-in.

**Customer Service**:

- Respond to guest inquiries, requests, and complaints in a prompt and courteous manner.
- Provide information about hotel policies, procedures, and services.
- Anticipate and address guest needs to ensure a positive experience.

**Reservation Management**:

- Assist guests with making, modifying, or canceling reservations.
- Manage room inventory and ensure accurate reservation records.

**Communication**:

- Effectively communicate with other hotel departments to coordinate guest services.

**Problem Resolution**:

- Resolve guest issues and concerns promptly and escalate complex matters to management when necessary.
- Ensure guest satisfaction through effective problem-solving.

**Cash Handling**:

- Handle cash transactions, process payments, and maintain accurate financial records.
- Reconcile cash drawer at the end of each shift.

**Safety and Security**:

- Follow hotel security protocols to ensure the safety of guests and their belongings.
- Report any suspicious activities or incidents to the appropriate authorities.

**Salary**: ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

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