Front Office

2 days ago

Kolkata Mint Kolkata West Bengal, India Sagar Fabrics Full time ₹ 9,30,400 - ₹ 4,30,00,000 per year

Job Summary

The Front Office Guest Service Associate (GSA) is responsible for delivering exceptional guest service at the front desk, ensuring smooth check-in and check-out procedures, and providing accurate information and assistance to guests throughout their stay. The role requires strong communication, grooming standards, and a guest-centric attitude to create a welcoming and memorable experience.

Key ResponsibilitiesGuest Interaction & Service

  • Greet guests warmly and ensure a pleasant arrival and departure experience.
  • Handle check-in/check-out procedures efficiently using the Property Management System (PMS).
  • Provide information on hotel facilities, services, local attractions, and transportation.
  • Assist guests with inquiries, requests, and complaints professionally and promptly.

Front Desk & Reservations

  • Process room reservations, cancellations, and modifications in the PMS.
  • Upsell rooms and hotel services to maximize revenue.
  • Maintain accurate guest records and handle billing and payments correctly.

Communication & Coordination

  • Coordinate with Housekeeping, Food & Beverage, and other departments for guest needs.
  • Maintain a logbook and handover reports during shift changes.
  • Manage telephone calls, emails, and internal communications courteously and efficiently.

Cash & Documentation

  • Handle cash, credit transactions, and maintain cashiering accuracy.
  • Prepare invoices, folios, and reports as required.
  • Adhere to hotel policies, SOPs, and audit requirements.

Qualifications & Skills

  • Diploma or Degree in Hospitality / Hotel Management preferred.
  • Minimum 1–2 years of experience in front office operations (freshers with hospitality background may be considered).
  • Good command of English; additional language skills are an advantage.
  • Proficiency in PMS software (e.g., IDS, Opera, Protel, or equivalent).
  • Presentable grooming and professional attitude.
  • Strong interpersonal and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Front Office Admin

    2 days ago

    Kolkata, West Bengal, India Rebonding Solutions Full time

    **Job Title**: Front Office cum Admin **Location**: VIP Road (near Haldiram), Kolkata **Salary**: ₹25,000 - ₹30,000 per month **Job Type**: Full-Time **Experience**: 2-4 years preferred **Job Overview**: We are looking for a smart, organized, and professional **Front Office cum Admin Executive** to manage front desk operations and handle day-to-day...

  • Front Office Executive

    12 hours ago

    Kolkata, West Bengal, India Cubic HR Full time

    **Greetings!** **We are looking for "Front Office Executive" for one of our client** **Industry - Textile** **Job Description - Taking up calls, client coordination** **Office time : 11.00 am to 7.30 pm** **Office Location : Dimond Heritage Building - Dalhouise** **Salary-12K-15k** Pay: ₹12,000.00 - ₹15,000.00 per month Application Question(s): - What is...

  • Front Office Receptionist

    2 weeks ago

    Kolkata, West Bengal, India 3seas Solutions Full time

    URGENT REQUIREMENT !! POST - **FRONT OFFICE EXECUTIVE - ONLY FOR FEMALE** Age 22 TO 30 EDUCATION & QUALIFICATION - **GRADUATES - BCOM** Job Description - FRONT DESK CONTROL, BILL GENERATE, COMMUNICATE WITH CLIENT THROUGH PHONE & SOCIAL MEDIA, GOOD KNOWLEDGE IN WORD, EXCEL & TALLY, Location - KOLKATA Timing - **10.30 AM TO 7.30 PM** Experience - Level...

  • Front Office Associate

    12 hours ago

    Kolkata, West Bengal, India Kish Hospitality Consultant Full time

    Kish Hospitality Consultant is currently hiring for the position of Front Office Assistant for Luxury Resort In Goa. **Responsibilities**: 1. Assist the Front Office Assistant in managing all front desk operations. 2. Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area. 3. Handle guest...

  • Front Office Executive

    5 days ago

    Kolkata, West Bengal, India Cubic HR Full time

    **Greetings!** **We are required Front Office Executive for one of our client.** **Job Description-** **Salary-10k-12k** **Timings-10am-7pm** **Experience-1-1.5 years.** Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Application Question(s): - 1) How many years of experience do you have as a front office executive? - 2) Are you...

  • Front Office Receptionist

    2 weeks ago

    Kolkata, West Bengal, India Abhinna Investments Private Limited Full time

    **Qualifications: Any Graduation** **Experience: 3yr to 5yr** **Job Location: Kolkata** **Role & responsibilities** - Greet and welcome guests as soon as they arrive at the office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material. - Receive, sort and distribute...

  • Front Office Receptionist

    7 days ago

    Kolkata, West Bengal, India JB Group of Companies Full time

    Keep front desk tidy and presentable with all necessary material. - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing parcels etc. - Monitor office supplies and place...

  • Front Office

    4 days ago

    Kolkata, West Bengal, India Barsana Club Full time

    **Position**: Front Office **Experience**: 1-2 years **Qualifications**: Bachelors in Hotel Management **Responsibilities**: - Providing required information to all the members as per their need - Attending phone calls and Guest queries - Communication and coordination with other departments - Ensure Proper Shift Hand Over, Revising the Shift Duties List...

  • Front Office Executive Admin

    7 days ago

    Kolkata, West Bengal, India SentientGeeks Full time

    SentientGeeks is looking for a Front Office Executive cum Admin to join the company Work mode: On-site **Required**: - 06 months to 1 year of front office experience in IT industry is preferred - Knowledge or experience in accounts, Tally will be an advantage - Should be from West Bengal or nearby locations like Bihar, Odisha, Jharkhand - Should have good...

  • Front Office Executive

    12 hours ago

    Kolkata, West Bengal, India Rebonding Solutions Full time

    **Greetings !!** **We are looking for Front Office Executive.** **Job Details: - Should have strong knowledge about MS Excel, MS Word, Well communication skills.** **Experience: - 3yrs - 4yrs** **Location: - Shakesphere Sarani, Kolkata** **Salary: - 14k - 18k(Depends on last salary)** **Working hours: 10:00am - 7:00pm** *** **Pay: ₹, Upto 18k...