Hospital Front Desk Coordinator

4 days ago

Ghansoli Navi Mumbai Maharashtra, India Stemrx Hospital and Research centre Full time

**Job Summary**:
The Front Desk Receptionist is the first point of contact for patients and visitors at StemRx. This role involves managing patient communication, OPD & IPD scheduling, coordinating billing and TPA documentation, and ensuring smooth front desk operations.

**Key Responsibilities**:1. **Patient Call Handling**:

- Attend all incoming calls promptly and professionally.
- Address patient inquiries regarding services, appointments, and procedures.
- Redirect calls to appropriate departments or consultants as needed.

2. **OPD (Outpatient Department) Scheduling**:

- Maintain and update the OPD consultation calendar for all doctors.
- Confirm OPD appointments with patients via call or message.
- Coordinate with doctors and departments to avoid scheduling conflicts.

3. **IPD (Inpatient Department) Scheduling**:

- Assist in coordinating admissions and discharges with the IPD team.
- Prepare admission documents and guide patients through the process.
- Maintain and update the IPD room/bed allocation list.

4. **Billing Assistance**:

- Support the billing department with accurate patient and procedure details.
- Generate bills for consultations, procedures, and services when required.
- Handle payment collection at the front desk and issue receipts.

5. **TPA (Third Party Administrator) Coordination**:

- Collect and submit necessary documentation for TPA claims.
- Liaise with patients and the billing department to ensure timely claim submissions.
- Follow up on pre-authorizations and approvals from insurance providers.

6. **Front Desk & Lobby Management**:

- Greet patients and visitors warmly and guide them appropriately.
- Maintain a clean, organized, and welcoming reception area.
- Manage patient check-ins and check-outs efficiently.

**Skills & Competencies**:

- Strong communication skills (English, Hindi, Marathi preferred).
- Excellent organizational and multitasking abilities.
- Basic computer knowledge (MS Office, HIMS/CRM preferred).
- Ability to handle stressful situations calmly and professionally.
- Empathy, patience, and a service-oriented attitude.

**Qualifications**:

- Minimum Graduation preferred.
- Prior experience in hospital front desk/reception or healthcare setting preferred.
- Knowledge of medical terms, billing, and insurance processes is an added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

Application Deadline: 31/05/2025

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