Supervisor - IT Employee Services

**Your Job**
The Koch IT Employee Services supervisor is responsible for leading, organizing, and motivating a team of 10 Engineers to achieve a high level of performance and quality of delivering IT services and supporting IT products that meet the business needs of our customers.

The Koch IT Employee Services team is hiring a Supervisor, IT Employee Services who is passionate about people & Technology, developing talent, driving continuous improvement. You will have a team of dedicated IT Engineers that you will be responsible for. The supervisor will focus on coaching and development of individual contributors on his/her team. You will have responsibilities to advance our culture. You will also collaborate and share/acquire knowledge to drive excellence.

**Our Team**

**What You Will Do**
- Investing time in knowing your team & providing regular feedback and coaching to help them develop and achieve their full potential
- Fostering a collaborative environment that is advancing innovation, optimization, and automation efforts to support strategic initiatives and growth.
- Collaborating with stakeholders to align Vision, strategies and initiatives
- Developing and maintaining strong customer relationships across business groups, handling and resolving customer escalations in a timely manner
- Motivating the organization while understanding, developing, applying, and coaching employees on Koch's culture framework.
- Developing, implementing, reviewing, and monitoring group and individual performance to ensure the team is addressing consumer issues and meeting service level commitments. Delivering excellence in quality service/support.
- Progressing the culture within the team by planning initiatives and driving actions for process adherence to support operations and change management
- Maintaining measures that matter to IT Employee services and our business partners to improve business strategies and priorities proactively through strong partnerships
- Engaging in strategic planning and thought leadership to drive the growth and development of the team and its operations.
- Promoting and using best practices and sharing their knowledge and experiences with others in the IT organization.

**Who You Are (Basic Qualifications)**
- Experience supervising an IT group or organization
- Experience coaching and developing employees
- Strong economic, analytical, critical thinking, and organizational skills.
- Demonstrate strong interpersonal skills including mentoring, coaching, collaborating, and team building
- Should be a culture champion
- Experience establishing partnerships across teams and influencing management, peers, and employees in an inclusive style to leverage their abilities and knowledge.
- Ability to challenge the status quo and be able to drive transformation. Be willing to respectfully challenge processes or practices that are inefficient or can be improved

**What Will Put You Ahead**
- Bachelor's degree in an IT discipline
- Experience in relevant IT technologies
- Supervisory experience in Collaboration technology, Endpoint or Identity/Access Management

**Who We Are**

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human

resources, finance, project management and anything else our businesses need. With locations in

India, Mexico, Poland and the United States, our employees have the opportunity to make a global

impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

"Koch is proud to be an equal opportunity workplace".

**#LI-Onsite - For onsite jobs