Ip Coordinator

3 days ago

Thrikkakara Kochi Kerala, India B&B MEMORIAL HOSPITAL Full time

**IP Coordinator**

Job description:

- Assist patients with problems associated with hospital registration and admission
- Provide patients and families with information on hospital services, procedures and protocols
- Respond to patient inquiries regarding physicians and services
- consultation with staff, physicians and management
- Reporting of patient relations processes and outcomes (metrics, trends, etc)
- Educating patients/families, visitors on current policies, protocols, rights and responsibilities
- Advising on quality improvement opportunities and system changes.
- coordination of patient and family feedback
- Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
- Provide feedback to patients and families regarding their concerns and complaints
- Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
- Perform crisis intervention duties with a view to facilitate resolutions
- Effect change within the hospital system to ensure that patient experience is enhanced

**Requirements and skills**:

- Degree/Master
- Proven work experience as a Patient Coordinator or similar role
- Superb verbal and written communication skills to share updates with patients and other medical staff
- Computer skills and proficiency in Microsoft Office
- Strong analytical thinking and the ability to handle multiple tasks concurrently
- Excellent customer service skills to provide ongoing support for patients and their families

Experience - 0-1

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Work Location: In person

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