Chief Operating Officer

2 hours ago

Thiruvananthapuram Kerala, India Yana Women's Hospital and Fertility Center Full time

The COO will be responsible for overseeing the day-to-day administrative, operational, and support functions of the hospital. The role ensures smooth coordination between clinical and non-clinical departments, efficient patient flow, regulatory compliance, and continuous improvement in patient experience and hospital performance.

**Key Responsibilities**:
**Hospital Operations & Administration**
- Manage daily operations of the hospital including OP, IP, OT, Pharmacy, Laboratory, and Support Services.
- Ensure smooth patient flow from registration to discharge.
- Supervise housekeeping, security, biomedical, and facility management.
- Develop and implement SOPs for all departments to maintain service quality.
- Coordinate with the nursing superintendent and medical team to resolve operational issues.

**Patient Care & Experience**
- Monitor patient satisfaction levels and address grievances promptly.
- Ensure proper counseling and patient communication by PRO/Front office teams.
- Implement systems to minimize patient waiting times and enhance care delivery.

*

**Finance & Billing Oversight**
- Ensure accuracy in billing and revenue cycle management.
- Monitor OP/IP revenue reports and optimize resource utilization.
- Support the accounts team in cost control and vendor management.

**Compliance & Quality Control**
- Ensure compliance with hospital policies, NABH standards, and healthcare regulations.
- Monitor infection control practices in coordination with the medical team.
- Conduct regular audits for quality and safety.

**Strategic & Operational Growth**
- Work closely with management on expansion plans and business development.
- Provide MIS reports to management on daily/weekly/monthly performance.
- Support marketing and patient acquisition strategies in collaboration with the Sales & Marketing team.

Pay: ₹50,000.00 - ₹100,000.00 per month

**Benefits**:

- Flexible schedule

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