Projects & Business Transformation PMO

The **Projects & Business Transformation PMO** role is a multi-faceted position, which requires the incumbent to interact across departments and cross functionally, supporting identification, development and execution of strategic initiatives within GTM, Digi Ops, Credit, CBO and Cloud. The role will manage key strategic and tactical initiatives for the business (commercial side), supporting business users and management to identifying business opportunities, map and standardize processes (streamlining), find common solutions, potential best practices both intra APAC & Global solutions to increase operational efficiencies and foster increased growth aligned to the Country specific plans and objectives. Key areas of focus will include;
- Lead workflow assessments in GTM & Back office functions (mainly) to streamline internal operating models, establish new or evolving business model whilst advancing customer experience, consolidation opportunities, and supplementary tools.
- Evaluate and identify common IS requirements to support GTM needs, bring country teams together for consolidated requirement establishment, and solution development in areas of ERP, CRM, Digital Transformation, XVantage, BI Tools & Programs, supporting by prioritized needs, working with and across India and Global supporters.
- Support Global local initiatives as lead PMO to ensure India is consistent in approach, optimizes resource pools effectively through guidance of key deliverable and tollgates, and keeping Executive Leaders informed with key decision points and roadblocks as needed.
- Process standardization following global methodologies such as ISO 9001 and 27001.
- Agile methodologies to support quick changes and consistent results from earlier stages, Scrum, Agile, OKR’s and Design Thinking.

**Responsibilities, Supporting Actions & End-Results**

**Major Responsibility: PMO and Business Excellence**

**Supporting Actions**: Work with and establish a defined network with dedicated department leads from establishing requirements, developing appropriate execution plans / timelines, **procedures and SLA’s**.

Understanding & Assess potential Best Practices with APAC & Globally, to establish fit for purpose and developments needs to retain critical leverage and ROI to India.

Actively participate in key data driven projects across the business, provide insight using BI**, process mapping tools and Agile methodologies** to assist formulating business plans, sensitivity analysis and ROI

Establish the appropriate PMO structures including **squads, sprints, product owner, Scrum master and planning,**templates & cadence to ensure both systematic and **effective management of initiatives to objectives and tollgates**

Supplement initiatives to **bring in appropriate expertise needed to bridge country gaps and provide required advise and support (leader as a coach)**

Establish relevant performance indicators and measurement systems, **Scorecard is required, VDM is optional,**to ensure areas of adoption, growth, productivity is evolving to desired outcomes and support benchmarking insights

**Actively participate in cross functional teams to evaluate adoption of new business models** set or transformation of old models e.g. Credit, Finance, Digi Ops, GTM, Central Back Office.

**Deliver Executive Management Reporting for India in support of broader business intelligence and decision making needs**

**Create a critical thinking culture, train the team on the main tools for process improvement, build ownership and interdependence.**

Lead the PMO in establishing project management standards and Best Practices with a focus on Agile and Scrum frameworks

Develop and implement PMO strategies to enhance project delivery, ensuring alignment with organizational goals

Facilitate the adoption of Agile methodologies within project teams, ensuring a thorough understanding of Scrum practices and principles

Lead India Business Excellence initiatives and Champion / Lead Process Improvement and cascade/PMO new release strategies

Coordinate with other department and global partners leads to seek optimized deployments, agree common utilization tracking & best practices

Drive Business Requirement collation through proactively seeking BU inputs, moderating against objectives

Support new business start-ups and growth initiatives

Adhoc support to conduct gap analysis, solution selection and create deployment schedules

Establish relevant performance indicators and measurement systems, Scorecard is required, VDM is optional, to ensure areas of adoption, growth, productivity is evolving to desired outcomes and support benchmarking insights

Actively participate in cross functional teams to evaluate adoption of new business models set or transformation of old models e.g. Credit, Finance, Digi Ops, GTM, Central Back Office.

Deliver Executive Management Reporting for India in support of broader business intelligence and decision making needs

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