Customer Care Executive

1 week ago

Noida, India FCI-CCM Full time

Work Location: Sector 126, Noida

Work Timings: Rotational Shifts (As Per Business Requirements)

Desired Experience: Up to 3 years, (Freshers with excellent comm. skills are also welcome)

CTC to offer: Upto 25k per month + Night Shift Allowance

No. of days working: 6 Work from Home/Office: Work from Office

Broad Function: We are looking for a seasoned Customer Care Executive with excellent command over English. Person shall be responsible to answer incoming calls from customers for various reasons

Roles and Responsibilities:

- Answer Inbound or Outbound calls professionally to provide information about customer orders and services or obtain details of complaints.
- Comfortable with Rotational shifts to support our clients
- Keep records of customer interactions & inquiries, complaints, and comments as well as action taken.
- Follow up to ensure that appreciate actions were taken on customers’ requests.
- Refer unresolved customer complaints or requests to designated departments for further investigations.
- Responsible for the Terminal Monitoring
- Outbound Calls to Domestic Clients only
- Ability to listen with active problem-solving skills
- Good interpersonal skillsAbility to handle pressure
- Good knowledge of MS-Excel and Making reports and maintain data
- Must be flexible to work in different time zones in accordance with business requirements

**Experience**:
1) Upto 3 years

2) Freshers with excellent communication skills are also welcome (Freshers must be from BA, MA, BCom)

Benefits to work with FCI:

- Medical Insurance
- Accidental Insurance
- Life Insurance
- Night Shift Allowance
- Food Allowance or Lunch as per shift hours
- Free Bus Facility

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹10,303.41 - ₹25,214.87 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Life insurance

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Noida, Gautam Buddha Nagar - 201313, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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