Customer Support Representative

1 day ago

Tirupati, India Young Minds Technology Solutions Pvt Ltd Full time

**JOB DESCRIPTION**:
We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive.

**Key Responsibilities**:

- Assist students in understanding project requirements, research methodologies, and available resources.
- Guide students through the process of selecting topics, preparing documentation, and implementing projects.
- Collaborate with technical and academic teams to resolve student queries effectively.
- Maintain detailed records of student interactions and follow up to ensure satisfaction.
- Address technical issues related to project software, tools, or research platforms.
- Provide clear and concise explanations for academic and project-related queries.
- Manage escalations and ensure timely resolution of critical issues.
- Stay updated on academic trends, research methodologies, and industry developments.

**Qualifications and Skills**:

- Bachelor's/Master’s degree in any discipline (preferably in Engineering, Computer Science, or Management).
- 1-3 years of experience in customer support, preferably in the education or EdTech sector.
- Strong verbal and written communication skills in English (additional languages are a plus).
- Ability to explain complex concepts in an easy-to-understand manner.
- Familiarity with academic research, project documentation, and referencing styles.
- Basic technical knowledge of programming languages, software tools, and research methodologies is a plus.
- Patience, empathy, and a customer-centric approach to problem-solving.
- Strong organizational and multitasking skills.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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