Customer Support Representative

21 hours ago

Tirupati, India 7Protech Digital & IT Solutions Full time

**Key Responsibilities**:
1. Customer Interaction:

- Address customer complaints and provide appropriate solutions in a timely manner.
- Follow up with customers to ensure their issues are resolved to their satisfaction.

2. Problem Solving:

- Diagnose and troubleshoot customer issues with products or services.
- Collaborate with the technical team to resolve the issues.
- Provide detailed and accurate information to customers to assist in problem resolution.

3. Documentation and Reporting:

- Maintain detailed records of customer interactions, issues, and resolutions in the company’s CRM system.
- Prepare regular reports on customer feedback, recurring issues, and overall satisfaction levels.

4. Knowledge Management:

- Stay updated on product knowledge and company policies.
- Contribute to the development and maintenance of a comprehensive FAQ and knowledge base.
- Share customer feedback with the product development team to improve services and products.

5. Customer Education:

- Educate customers on product features, benefits, and best practices.
- Provide guidance on how to use the products effectively to achieve the best results.

6. Team Collaboration:

- Work closely with team members to improve customer support processes and share best practices.
- Participate in training sessions to enhance skills and knowledge.

**Qualifications**:

- Education: Bachelor’s degree is preferred.
- Languages: With good communication in Telugu and English

**Experience**:
Previous experience in customer service or support role; experience in the relevant industry is a plus.

**Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using software systems.
- Ability to handle multiple tasks and prioritise effectively.
- Empathy and patience when dealing with customers.

**Competencies**:

- Customer-focused mindset with a commitment to providing high-quality service.
- Ability to work independently as well as part of a team.
- Flexibility to work in shifts, including weekends and holidays if required.
- Strong organisational skills and attention to detail.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8886553111

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