Guest Relations Executive

9 hours ago

Hyderabad GPO Hyderabad Telangana, India Odespa wellness Full time

**Job Title**: Guest Relations Executive (GRE) - Spa & Wellness
**Location**: Hyderabad,Telangana
**Department**: Front Office / Guest Services
**Reporting To**: Spa Manager / Outlet Head

**Job Type**: Full-time

**About Ode Spa Wellness**:
Ode Spa is a premium wellness brand offering authentic therapies, holistic treatments, and exceptional customer experiences across multiple locations in India. Our mission is to promote wellness and relaxation through personalized and professional services.

**Role Objective**:
To provide outstanding guest service by ensuring smooth check-ins/check-outs, managing appointments, promoting spa products and services, and achieving monthly sales targets through upselling and client engagement.

**Key Responsibilities:Guest Relations & Operations**:

- Greet guests warmly and ensure a seamless, welcoming experience.
- Handle spa bookings, walk-ins, and appointments efficiently.
- Provide detailed information on spa services, memberships, and products.
- Coordinate with therapists and ensure timely service delivery.
- Handle guest concerns or complaints professionally and escalate when needed.
- Maintain cleanliness and ambiance of reception area.

**Sales & Revenue Generation**:

- Actively promote spa treatments, packages, gift cards, and retail products.
- Achieve or exceed assigned monthly **sales targets** (treatments + retail).
- Maintain accurate records of daily sales, upselling efforts, and client preferences.
- Drive loyalty memberships and repeat visits through consistent client engagement.

**Administrative & Reporting**:

- Prepare daily, weekly, and monthly sales reports for management review.
- Maintain client database and follow up for repeat bookings or promotional campaigns.
- Support inventory management for front desk items and spa retail products.

**Key Performance Indicators (KPIs)**:

- Guest satisfaction scores (Google reviews/feedback forms)
- Monthly sales achievement vs target (treatments + retail)
- Membership/enrollment conversions
- Repeat customer rate
- Upselling success rate

**Skills & Competencies**:

- Excellent communication and interpersonal skills
- Customer-focused with a pleasant and positive attitude
- Ability to multitask and remain calm under pressure
- Basic sales skills with a persuasive approach
- Proficiency in MS Office and POS/spa software systems

**Qualifications**:

- Graduate (Hospitality/Wellness preferred)
- Minimum 1-2 years of experience in guest relations/front office/reception (spa, wellness, hospitality or retail background preferred)
- Prior experience with sales targets is an advantage

**Work Hours**:
Rotational shifts, including weekends and holidays (as per spa schedule)

**Compensation**:
Fixed salary + Incentives based on sales performance

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Pay: ₹17,000.00 - ₹23,000.00 per month

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