Health Solutions Partner, Ams

2 weeks ago

Lucknow, India Pfizer Full time

Role Summary- The Health Solutions Partner (HSP) is a non-sales commercial role, focused on providing educational & scientific content to support HCPs and Clinicians in large multi-specialty, corporate hospitals. The purpose is to demonstrate and improve the impact of our Hospital portfolio specifically in the space of Anti-Microbial Resistance, working with a cross section of SMEs proactively to build a better customer experience.

This role is at a Sr. Associate/Assistant Manager job level.

Role Responsibilities- The role holder will proactively drive deeper engagement on educational & scientific content with multiple clinicians like Intensivists and stakeholders like Microbiologists in a demanding, large scale hospital setup.- (S)He will streamline customer interface by acting as single POC for proactive & seamless (compliant) connection to Pfizer Medical and other SMEs and resources within and outside the Category.- Liaison with internal stakeholders like Medical, Corporate Affairs etc. to support integrated AMS initiatives.- Will be responsible for onboarding customers to new operating model platforms
- (e.g., Digital Engagement Portal)- Will have strong knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection- Will work with the Health Solutions Manager to attain improved patient outcomes through HCP and patient education and services enabled by deep scientific expertise- Will provide insights to appropriate stakeholder to improve service provided to the customer along with design expertise

**Qualifications**:
- 5+ years of pharmaceutical, biotech or medical/marketing/sales management experience with focus on customer centric behavior or Key Account Management, and demonstrated leadership.- Graduate in science related discipline- Bachelors / Masters in Microbiology is preferred- Management and/or marketing experience strongly recommended

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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