CRM Executive

2 days ago

Greater Noida, India Geekout Cooperation LLP Full time

**Job description**

**Job Title**: CRM Executive - Real Estate

**Experience**:1 to 3 Years

**Location**:Greater Noida

**Industry**:Real Estate / Property Development

**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Manage and update the CRM system with client interactions, status updates, and documentation.
- Act as a point of contact for clients post-booking and ensure smooth coordination for documentation, payments, and handover.
- Coordinate with internal departments (sales, legal, finance, operations) to ensure timely delivery of services to clients.
- Respond to customer inquiries and resolve issues or concerns professionally and efficiently.
- Follow up with clients for outstanding documentation, payments, and updates.
- Support client on boarding and ensure a smooth transition from sales to post-sales service.
- Generate reports and maintain dashboards on customer interaction, feedback, and
- service status.
- Track customer satisfaction and work on initiatives to improve client experience.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1-2 years of experience in a CRM or customer service role, preferably in the real
- estate industry.
- Familiarity with real estate documentation, payment schedules, and customer lifecycle management.
- Proficient in CRM software such as Salesforce, Zoho CRM, or equivalent.
- Strong communication, interpersonal, and problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: ₹19,000.00 - ₹26,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- How many months / years of experience you have in CRM or customer service role?

Work Location: In person

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