CRM and Mis Executive-greater Noida

5 days ago

Greater Noida, India Digians Global Full time

We are looking for a proactive and detail-oriented **CRM Executive** with strong communication skills and hands-on experience in **Zendesk**, **Slack**, and **Excel**.
- Manage customer queries, complaints, and follow-ups across CRM platforms.
- **Prepare and submit daily reports** on customer interactions, order statuses, and pending issues.
- Coordinate internally with sales, logistics, and production teams for order updates.
- Maintain and update customer records and CRM dashboards.
- Create and manage Excel sheets for lead tracking, performance reports, and communication logs.
- Ensure fast and professional responses to customer queries within turnaround time (TAT).
- Support the team with **e-commerce cataloging**, including uploading product details, images, and attributes (preferred, adds extra weightage).
- Follow up with buyers for order confirmations, changes, approvals, and feedback.

**Job Types**: Full-time, Permanent

Pay: ₹12,725.81 - ₹29,964.34 per month

Schedule:

- Day shift

Work Location: In person

Application Deadline: 30/06/2025

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