Finance Concierge Executive

2 weeks ago

Bengaluru Karnataka, India Gainwell Technologies LLC Full time

**Summary**:
As a **Finance Concierge Executive** at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

**Your role in our mission**:
The job requires a basic understanding of various finance departments and experience in finance is preferred but not mandatory. Individuals with excellent customer service skills, communications skills, sense of urgency/responsiveness with past experience in customer service is needed.

**Essential Job Functions**
- Monitor and respond quickly and effectively to requests received through the system queue.
- Troubleshoot problems and advise on the appropriate action.
- Answer customer questions and offer them access to helpful resources.
- Research questions using available information resources.
- Direct questions to the right department when needed.
- Maintain accurate records of interactions with customers and recurring user problems.
- Identify and escalate situations requiring urgent attention.
- Inform management of recurring problems.
- Follow up with customers as needed to ensure any problems are resolved.
- Ensure customer satisfaction.

**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- 3+ years Prior experience in Customer Service
- Experience working in finance departments is preferred.
- Working knowledge of fundamental operations of all Finance Departments (AP, AR, Payroll, Tax, Treasury, Budgeting, ect.) prefrerred
- Excellent analytical, organizational, and problem-solving skills.
- Excellent oral and written communication skills.
- Exceptional customer service skills

**Other Qualifications**
- Communication skills
- Personal computer and business solutions software skills
- Presentation skills
- Good organization skills to balance and prioritize work
- Analytical and problem solving skills
- Ability to work independently and as part of a team
- Willingness to travel

**What you should expect in this role**:

- Fast-paced,challenging and rewarding work environment.
- Work life balance.
- Hybrid office environment
- Will require late evening work to overlap US work hours.

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