Customer Support Executive

1 day ago

Gandhinagar, India Strideck Full time

**Location**: Gandhinagar, Gujarat (On-site)
**Experience Required**: 2-4 years (US Client Handling Experience Required)
**Working Hours**: Flexible to match **US time zones**
**Industry**: E-commerce / IT Services / Digital Solutions

**About Strideck Technologies**

Strideck Technologies is an innovative e-commerce and digital solutions provider, helping global businesses enhance their online presence with services such as e-commerce store development, AI integrations, 3D product visualization, and customer engagement tools.

**Role Overview**

We are seeking a proactive **Sales and Customer Support Executive** who is comfortable handling inbound and outbound communication with **US-based clients**, conducting product demos, onboarding new clients, and offering world-class customer support.

**Key Responsibilities**
- Conduct **outbound follow-up calls** to potential and existing clients.
- Present company services and product demos effectively through virtual presentations.
- Manage and assist in the **onboarding process** for new customers and partners.
- Resolve customer issues quickly and efficiently while ensuring a positive experience.
- Maintain records of client interactions, feedback, and status updates in the CRM.
- Collaborate with sales and technical teams to ensure smooth service delivery.
- Identify upsell or cross-sell opportunities during customer interactions.

**Required Skills & Qualifications**
- **2-4 years of experience** in Sales or Customer Support roles, preferably handling **US clients**.
- **Fluent in English with a neutral or US accent**; strong communication skills (verbal & written).
- Experience in **inbound and outbound calling**, lead nurturing, and customer engagement.
- Excellent **presentation and client onboarding** skills via Zoom, Meet, or similar platforms.
- Familiarity with CRM tools like Zoho, HubSpot, or Salesforce.
- Strong interpersonal skills, empathy, and a customer-first mindset.
- Ability to work independently and handle multiple tasks efficiently.

**Preferred (Nice to Have)**
- Prior experience in **e-commerce, SaaS, or IT service sales**.
- Understanding of Shopify, WooCommerce, or digital marketing terms.
- Ability to work **US shift timing** and adapt communication accordingly.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,138.50 - ₹27,886.02 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Shift allowance

Work Location: In person

**Speak with the employer**
+91 8401654884

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