Presales and Customer Support Executive

2 days ago

Gandhinagar India Fintech Global Center Full time

Job Description Location: GIFT City, Gandhinagar Job Type: Full-time About the Role We are seeking a Pre-sales, Customer Training, On boarding, and Support Representative for a global customer base for a financial software as a service product, who learns fast, communicates clearly, and is confident in client-facing settings (video and in-person). You'll blend consultative selling with hands-on customer successengaging prospects, running demos, helping close qualified deals, and ensuring smooth on boarding and ongoing training and adoption. This role is based in GIFT City, Gandhinagar; occasional international travel for client meetings or events may be required. Key Responsibilities - Act as a trusted advisor in pre-sales: quickly absorb product/domain knowledge, uncover client needs, and propose tailored solutions with clear ROI. - Deliver crisp presentations and product demos (remote and in-person) that translate features into business outcomes. - Help with the sales cycle: prospect, nurture, demo, and help close. - Provide post-sales support, including onboarding, training, issue resolution, and on-site implementation when needed, ensuring smooth product adoption. - Help customers adopt and use the product effectively, offering proactive resources, FAQs, and updates. - Address and resolve customer concerns promptly, building long-term trust and relationships. - Collaborate with internal teams (marketing, product, support) to deliver a seamless customer-centric experience. - Maintain up-to-date CRM records for leads, opportunities, activities, and support cases. - Be presentable and people-comfortableconfident on calls and in physical client meetings; represent the brand professionally. - Learn fast and adapt quickly to new information, products, and processes. Requirements - Fast learner with strong problem-solving skills; able to pick up products, workflows, and industry concepts quickly. - Excellent spoken and written communication; confident presenter with strong executive presence. - Professional and presentablecomfortable speaking with customers on calls and in person in an office/professional setting. - Ability to work some NY/London overlap hours from Gandhinagar - Efficient with online meeting/communication platforms, and MS Office, and CRM. - Customer-focused, and effective working both independently and collaboratively. - Experience in pre-sales, business development, customer success/support, or other client-facing roles, a plus. Preferred Qualifications - Degree-Bachelor's degree in Business Administration, Finance, Commerce, Computer Science, Information Technology, or a related field. - MBA or Postgraduate qualification in Sales, Marketing, or Finance is a plus. - Excellent communication skills. - Experience with international customers or U.S.-based clients, a plus. - Background in SaaS/technology/fintech/services, a plus. - Freshers can apply. What We Offer - Competitive salary plus performance-based incentives. - On-site/hybrid setup in GIFT City, Gandhinagar currently 3 days a week. - Professional growth through training, mentorship, and exposure to the full customer lifecycle. - A collaborative, supportive, customer-first culture.

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