Front Office Executive

2 weeks ago

Powai Mumbai Maharashtra, India Makoto HR Solutions Full time

**Responsibilities**:
∙To receive and log calls/complaints/requests from residents and customers. ∙To ensure logging in all the complaints in the helpdesk software.

∙To assign the queries / complaints to technical and soft services team immediately for resolution.

∙To track and close the complaints in coordination with respective stakeholders.

∙To ensure consistent and timely responses to customers within defined TAT. ∙To escalate unresolved complaints and queries to concerned authority for closure.

∙To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.

Age limit - 21 years to 30 years

Age : 21 to 30

∙To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.

∙To deal politely with all the stakeholders to understand their concerns, queries, grievances.

∙To notify the facility manager / site team for any emergency situations.

∙To advise guest and resident on safety and emergency procedures.

∙To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.

∙To ensure adherence to company and client policies and SOPs.
- **Qualifications/**_ _**Education**_ _-_ Degree / Diploma in any stream from affiliated/recognized university by UGC, AICTE, MHRD.
- **Career**_ _**Experience**_ - 2-5 years of experience in a similar role.
- **Particular**_ _**Aptitudes/Skills**_ _**-**_ ∙Good communication skills in English and local language (verbal and written)

∙Familiarity with office machines like EPBX, printer, shredder.

∙Phone etiquettes

∙Presentable and well groomed

∙Customer management skills

∙Interpersonal skills ∙Persuasiveness

∙Team player ∙Proactive approach

∙Adaptive and accommodative to the site ambiance, environment and working culture.

**Salary**: Up to ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Powai, Mumbai, Maharashtra (required)

Ability to Relocate:

- Powai, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

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