Customer Support Executive

5 days ago


Gurgaon District Haryana, India TrakNTell Full time

Deal with customer complaints or issues.
- Create new cases and update existing cases in our customer database.
- Identify root cause and resolution of major incidents.
- Troubleshoot, diagnose and resolve fault at time of answering where possible.
- Must have excellent communication & writing skills to deal with customers.
- Ability to meet deadlines and priorities tasks.
- Excellent phone etiquette and active listening abilities.
- Customer Success, Service & Operations - Other
- Electronic Components / Semiconductors
- Customer Success, Service & Operations

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person



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