Customer Support Executive

2 days ago

Gurgaon District Haryana, India vinove Full time

**Job Title: Customer Support Executive**

**Location**: Gurugram

**Company**: WorkStatus (A Valuecoders company)

**About the company**: WS is a new-age workforce management software developed by Valuecoders Services

Number of positions:2

Experience: 2+ Years plus in a support function of SAAS product

**Job Summary**:
We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Support Executive. In this role, you will be responsible for providing excellent customer support to our clients using our SAAS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues.

**Responsibilities**:

- Troubleshoot customer issues related to our SAAS product and provide appropriate solutions
- Maintain customer satisfaction by timely resolution of customer issues
- Document customer interactions and escalate issues to relevant teams as necessary
- Collaborate with the product and technical teams to identify and resolve recurring customer issues
- Provide product support, including training and assistance with product usage
- Continuously improve customer support processes and procedures

**Requirements**:

- Proven experience in a customer support role, preferably in a SaaS or technology-related field
- Strong written and verbal communication skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Ability to troubleshoot technical problems and provide solutions
- Excellent problem-solving and analytical skills
- Strong attention to detail
- Knowledge of customer service principles and practices
- Basic knowledge of SQL, HTML and CSS is a plus

**Education**:

- Bachelor's degree in a related field or equivalent experience

**What we offer**:

- A dynamic and fast-paced work environment
- Opportunities for professional growth and advancement
- A supportive and collaborative team culture
- Competitive salary and benefits package

If you are passionate about providing excellent customer support and are looking for an exciting opportunity to grow your career, we encourage you to apply.

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