Customer Support Executive

2 days ago

Gurgaon District Haryana, India vinove Full time

**Job Title: Customer Support Executive**

**Location**: Gurugram

**Company**: WorkStatus (A Valuecoders company)

**About the company**: WS is a new-age workforce management software developed by Valuecoders Services

Number of positions:2

Experience: 2+ Years plus in a support function of SAAS product

**Job Summary**:
We are seeking a highly motivated and customer-focused individual to join our Customer Support Team as a Customer Support Executive. In this role, you will be responsible for providing excellent customer support to our clients using our SAAS product. You will be the primary point of contact for customer inquiries and will work closely with the product and technical teams to resolve customer issues.

**Responsibilities**:

- Troubleshoot customer issues related to our SAAS product and provide appropriate solutions
- Maintain customer satisfaction by timely resolution of customer issues
- Document customer interactions and escalate issues to relevant teams as necessary
- Collaborate with the product and technical teams to identify and resolve recurring customer issues
- Provide product support, including training and assistance with product usage
- Continuously improve customer support processes and procedures

**Requirements**:

- Proven experience in a customer support role, preferably in a SaaS or technology-related field
- Strong written and verbal communication skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Ability to troubleshoot technical problems and provide solutions
- Excellent problem-solving and analytical skills
- Strong attention to detail
- Knowledge of customer service principles and practices
- Basic knowledge of SQL, HTML and CSS is a plus

**Education**:

- Bachelor's degree in a related field or equivalent experience

**What we offer**:

- A dynamic and fast-paced work environment
- Opportunities for professional growth and advancement
- A supportive and collaborative team culture
- Competitive salary and benefits package

If you are passionate about providing excellent customer support and are looking for an exciting opportunity to grow your career, we encourage you to apply.

  • Customer Support Executive

    4 days ago

    Gurgaon District, Haryana, India Happy Staffers Full time

    We are hiring for a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. **Responsibilities**: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer...

  • Customer Support Executive

    5 days ago

    Gurgaon District, Haryana, India VCQRU : We Secure You Full time

    **Language - Hindi, English, Kannada, Tamil, Telugu, Odia, Marathi** **Responsibilities** - Resolving customer complaints brought to your attention. - Possessing excellent product knowledge to enhance customer support. - Following up with customers for any further information. - Answer phone calls more professionally and provide information about products...

  • Customer Support Executive

    5 days ago

    Gurgaon District, Haryana, India TrakNTell Full time

    Deal with customer complaints or issues. - Create new cases and update existing cases in our customer database. - Identify root cause and resolution of major incidents. - Troubleshoot, diagnose and resolve fault at time of answering where possible. - Must have excellent communication & writing skills to deal with customers. - Ability to meet deadlines and...

  • Customer Support Associate

    3 days ago

    Gurgaon District, Haryana, India Millaince Consultants Full time

    Urgent requirement for Customer support cum technical support. Location - Gurgaon, Udyog Vihar Both side cab + one time meal, should have at least 6 months of experience in customer support only graduate with experience can apply salary - 27k + 2k PLI CTC (24k-25k in hand) excellent communication required. should be comfortable for rotational...

  • Customer Support Associate

    3 days ago

    Gurgaon District, Haryana, India career point Consltancy Full time

    We are looking for a friendly Customer Support Associate to join our team. You will help customers with their questions and problems, ensuring a positive experience. Key Responsibilities: - **Resolve Issues**: Identify problems and provide solutions. - **Know Our Products**: Understand our products and services to offer helpful advice. - **Record...

  • Customer Service Executive

    5 days ago

    Gurgaon District, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Customer Service Executive

    2 days ago

    Gurgaon District, Haryana, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • Customer Support Associate

    2 days ago

    Gurgaon District, Haryana, India VCollaborate consulting Full time

    **ob Title**: Customer Support Associate - Voice / Non-Voice **Job Type**: Full-time | Permanent **Location**: Gurgaon, Haryana (Work from Office) **Salary**: ₹18,000 - ₹20,000 per month + Incentives **Job Overview**: **Key Responsibilities**: - Provide clear and effective solutions to customer concerns - Update and maintain accurate customer...

  • Customer Support Associate

    20 hours ago

    Gurgaon District, Haryana, India VCollaborate consulting Full time

    **Job Title**: Customer Support Associate - Voice / Non-Voice **Job Type**: Full-time | Permanent **Location**: Gurgaon, Haryana (Work from Office) **Salary**: ₹18,000 - ₹20,000 per month + Incentives **Job Overview**: **Key Responsibilities**: - Provide clear and effective solutions to customer concerns - Update and maintain accurate customer...

  • Customer Support Executive

    4 days ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive** **Role Description: - ** This is a full-time on-site role as a Customer Support Executive in Gurugram. As a Customer Support Executive, you will be responsible for providing excellent service to customers, addressing their inquiries and resolving issues. You will also maintain accurate records of interactions and collaborate...