Customer Support Executive

2 days ago

Gurgaon District Haryana, India Happy Staffers Full time

We are hiring for a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.

**Responsibilities**:
Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

**Requirements**:
Both Freshers and Experienced can apply.

Good Communications skills are required.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Telugu or tamil or malyalam or kannada or marathi (required)

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