Product Support

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What you need to know about the role
- The Supply Chain Support Analyst plays a key role in optimizing supply chain processes and supporting the operations of the business. This role involves monitoring and reporting data, identifying areas for improvement, and implementing strategies to enhance efficiency and reduce costs. The analyst will collaborate with cross-functional teams, including IT purchasing, procurement operations, accounts payable and IT site support to ensure seamless supply chain operations. Meet our team This small team directs IT supply chain optimization and fulfilment methods globally including project focused work to improve end user equipment lead times and removing friction in processes. This role supports our tactical focus to monitor purchasing, order lifecycle and supplier engagement activities performed by our outsourced vendors, including any financial commitments they may represent on PayPal’s behalf.

**Job Description**:
**Your way to impact**

This role provides the opportunity to participate and gain experience in the management and monitoring of MSP (managed service provider/outsourced vendor), and demonstrate process improvements to improve PayPal’s order lifecycle, supplier maintenance and IT fulfilment areas affecting our global workforce every day.

**Your day to day**

**Day to day responsibilities**:

- ** Reporting**: Generate regular reports on key performance indicators (KPIs) such as inventory levels, order accuracy stats, lead time monitoring, and supplier performance metrics.
- ** Process Optimization**: Assist in streamlining supply chain processes via approval requirements adherence and data-driven recommendations, improving efficiency, reducing costs, and enhancing service levels.
- ** Supplier Coordination**: Support supplier risk management functions, such as contract review and assessment completion. Maintain supplier information database detail and contract expirations.
- ** Process Documentation**: Document workflows, procedures, and systems to ensure consistency and support future improvements.
- ** Project Support**: Assist in supply chain-related projects and initiatives, contributing to process improvements, system upgrades, and technology implementations.
- ** Inventory Management**: Assist in monitoring and optimizing inventory levels to balance supply and demand, minimize excess stock, and prevent shortages.

**What do you need to bring-**
- 1-3 years of experience in a purchasing, supply chain, or operations support role
- Strong proficiency in Ariba is required. Advanced Excel skills is a plus.
- Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
- Strong organizational skills with atten