Customer Support Executive

3 days ago

Vasai Maharashtra, India 9 Figures Club Pvt Ltd Full time

**9 Figures Club Pvt Ltd** is a dynamic company that **builds profitable e-commerce brands** and offers top-notch advertising solutions through their **agency, Adex**.

**Your missions at 9 Figures**

**Order Management**:

- Process and manage incoming customer orders, ensuring accuracy and timely order fulfilment.
- Confirming Cash On Delivery Orders
- Monitor order status, track shipments, and resolve any order-related issues promptly.
- Collaborate with the warehouse and shipping teams to ensure seamless order processing.
- Taking customer feedback.

**Inventory Management**:

- Maintain accurate product inventory levels in the system, coordinating with various departments to update stock information.
- Monitor product availability and take proactive measures to prevent stockouts.
- Implement strategies to optimise inventory turnover and minimise overstock situations.

**Process Optimization**:

- Continuously assess and improve backend processes to enhance efficiency and reduce operational bottlenecks.
- Implement best practices for order processing, inventory management, and data accuracy.

**Required skills and Qualification**:

- Proficient English communication skills, both written as well as spoken English
- Time management
- Constructive feedback-gathering and feedback-giving skills

**Experience **:Freshers and experienced individuals with six months of experience can apply.

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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