Guest Relationship Executive

**Job Title**: Museum Experience Associate
**Department**: Operations / Visitor Experience
**Work Type**: Full-time, Work from Office
**Location**: Mumbai
**Reports To**: Museum Experience Manager
**Salary**: 15-20% hike on last drawn

About the Museum

The museum is dedicated to empowering children by fostering critical thinking, innovation, and problem-solving. Through immersive exhibits, it provides an inclusive space where children can explore diverse methodologies, collaborate, and develop ideas to tackle global challenges.

Role Overview

As a Museum Experience Associate, you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment that aligns with the museum’s mission.

Key ResponsibilitiesVisitor Experience & Guest Services
- Act as an ambassador for the museum, ensuring all visitors have a positive and inclusive experience.
- Greet guests warmly, provide orientation, and share information about exhibits and programs.
- Address visitor inquiries, manage concerns, and resolve issues to ensure high guest satisfaction.
- Facilitate a smooth visitor journey by proactively assisting and guiding guests.
- Monitor and manage visitor flow to avoid overcrowding in exhibit areas.
- Collect visitor feedback and contribute to service improvements.

Exhibit Engagement & Knowledge
- Gain a deep understanding of the museum’s exhibits, their learning objectives, and the overall visitor experience.
- Stay updated on museum programs, events, and new initiatives.
- Ensure exhibit areas are well-maintained, clean, and fully stocked with materials.
- Assist in exhibit facilitation by guiding children through interactive learning experiences.

Educational Programs, Events & Workshops
- Conduct interactive educational programs, workshops, and demonstrations aligned with the museum’s mission.
- Manage school groups, birthday parties, and other special events.
- Support museum initiatives related to memberships, promotions, and merchandise sales.

Safety & Security
- Maintain a safe and child-friendly environment within the museum.
- Monitor exhibit conditions and report any maintenance issues.
- Follow safety procedures, including emergency response and evacuation protocols.
- Participate in regular safety training sessions.

Operational Support & Additional Responsibilities
- Assist in planning and executing special events and museum programs.
- Provide guidance and support to volunteers and temporary staff.
- Perform administrative and operational tasks as needed to ensure smooth museum operations.

Required Qualifications & SkillsEducation & Experience
- Bachelor’s degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field.
- Prior experience in customer service, education, museums, amusement parks, or recreational settings.
- Experience working with children (ages 1-18) in interactive learning environments.

Key Skills & Traits
- Passion for working with children and families in an educational setting.
- Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus).
- Ability to manage large groups and facilitate engaging experiences.
- Adaptability to perform diverse tasks in a fast-paced environment.
- Energetic, empathetic, and team-oriented with a guest-first mindset.

Pay: ₹35,000.00 - ₹40,000.00 per month

Application Question(s):
Work Location: In person

**Speak with the employer**
+91 9920501051