
Customer Care Officer
1 day ago
Greet the patient/relatives/guest in a polite manner.
- To answer queries and provide information to visitors & patient coming at the counter or on telephone, determine their needs and guide them accordingly
- Provide them the necessary documents & materials of the hospital (Brochure, Leaflets, etc)
- To coordinate with all the departments for smooth functioning of reception/OPD
- To arrange PCA to drop patients to room/ ward/OPD
- File patients report before they meet the doctor.
- To courier/mail patient report whenever patient gives request
- To follow and practice the emergency codes as the case be.
- To follow all front Desk Process as per the Registration, Addmission, Discharge Policy.
- To be courteous, respectful and promptly responsive to all patients and their relatives.
- Any other jobs assigned by superior due to exigencies of work.
**Salary**: ₹9,730.33 - ₹22,361.37 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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