Customer Care Executive

2 days ago

Gandhinagar, Gujarat, India ONLINELR Full time ₹ 1,50,000 - ₹ 2,20,000 per year

Job Title: Customer Care Executive

Location: Gandhinagar

Company: ONLINELR

About ONLINELR:

ONLINELR is a growing platform dedicated to the logistics industry. We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users.

Key Responsibilities:

  • Handle inbound and outbound customer calls, messages, and emails in a professional manner
  • Provide accurate information about ONLINELR's products, services, and features
  • Resolve customer queries, issues, and complaints promptly and effectively
  • Maintain detailed records of customer interactions, feedback, and follow-ups
  • Coordinate with internal departments to ensure smooth resolution of customer concerns
  • Build and maintain positive relationships with customers to enhance satisfaction and loyalty
  • Identify recurring issues and suggest improvements to enhance customer experience

Requirements:

  • Proven experience as a Customer Care Executive, Support Representative, or similar role
  • Excellent communication and problem-solving skills
  • Patience, empathy, and a customer-first attitude
  • Ability to manage multiple tasks and handle pressure calmly
  • Basic computer knowledge and familiarity with CRM or customer management systems
  • Fluency in English and Hindi

Key Skills:

  • Strong communication and listening skills
  • Positive attitude and professionalism
  • Time management and attention to detail
  • Teamwork and coordination

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • Customer support: 2 years (Required)

Work Location: In person

Speak with the employer

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