Customer Care Associate

1 day ago

Gandhinagar, Gujarat, India VEERWAL GETWORK SERVICES PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Role: Customer Support Executive

Experience: Minimum 1+ years in a customer-facing role

Employment Type: Full-time

Shift: Day Shift [1] [2]

Working Days: 6 days a week( and 1 rotational Off)

Key Responsibilities

  • Interact with customers through email and calls to resolve queries and complaints.
  • Provide support on trading, portfolio management, and account-related issues.
  • Coordinate with internal departments to ensure timely resolution of customer queries.
  • Utilize customer service tools such as Freshdesk and CRM tools effectively.
  • Maintain adherence to Quality and Compliance Guidelines while delivering prompt solutions.
  • Exhibit quick decision-making abilities to respond to customer inquiries.
  • Ensure customer satisfaction through efficient and quality-driven service.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

Key Requirements

  • Bachelor's degree is a must.
  • 1+ years of experience in a customer-handling role.
  • Excellent verbal and written communication skills in both English and Hindi.
  • Ability to multitask, prioritize, and manage time effectively.
  • A passion for going beyond the call of duty to assist customers.
  • Candidates with experience in stock broking, financial services, or a related field will be preferred.
  • Comfortable working in a 6-day workweek.

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