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Voice & Accent Trainer

2 weeks ago

Bengaluru Karnataka, India Fortrea Full time

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Responsibilities:

- Conduct regular Voice & Accent (V&A) trainings for existing team members as well as new hires
- Develop Training Material and Training Plan for team members supporting US based Voice Process to improve their Voice & Accent skills (Including but not limited to - accent neutralization, clarity of speech, rate of speech, pronunciation, intonation, listening skills, grammar, fluency etc.)
- Develop and implement an approach to measure, track and improve Voice & Accent skills of team members
- Measure the effectiveness of training delivery through appropriate metrics
- Develop and implement V&A Skill Reporting Methodology for weekly/monthly/quarterly/ yearly reporting to executive leadership
- Collaborate with internal stakeholders to conduct V&A Quality audits and provide feedback to the agents/associates
- Identify Training needs based on gaps identified during audits, feedback etc.
- Responsible for identifying best practices to solve V&A challenges. Provides guidance on industry leading standards for team’s V&A skill development and driving continuous improvement

Education/ Qualifications:

- Minimum 5 years of work experience as a Voice & Accent Trainer
- Proven track record of Developing and Implementing V&A Skill Improvement Methodology as well as conducting V&A Trainings
- Excellent verbal, written and V&A skills in English Language
- Robust MS Office skills especially Excel and PowerPoint skills to develop executive leadership reports
- Ability to collaborate with internal stakeholders and prioritize tasks/trainings/reporting as per dynamic business requirements
- Work from Office - 5 days in a week
- Willingness to work in evening and/or night shifts (IST) based on business needs
- Certification for Training Content Development by a recognized institute/organization (optional)
- Certification for Language / V&A skills/ Facilitation Skills by a recognized institute/organization (optional)

Fortrea is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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