Executive - Implementation (Cus00682)

2 weeks ago

Bengaluru, India Starmark Software Full time

Key Responsibilities- Along with the Customer Success Manager, own the overall relationship with customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Customer’s first point of contact - work directly with internal team to help improve Product experiences (feature requests, improvements, bugs)
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Help customers to maximize the value of company’s product with absolute knowledge of the product
- Identify opportunities/ challenges for growth by relaying information back to concerned stakeholders
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with concerned stakeholders.
- Assist to monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- High levels of quality customer engagement ensuring a smooth experience 24/7

Core skills and experience:
- Thorough knowledge of (or eagerness to learn about) the company’s products and their capabilities.
- Excellent communication skills and being able to work independently or in a team.
- Active problem solving and analytical skills
- Customer focus and ability to perform under pressure and work in rotational shifts.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Great interpersonal and relationship-building skills.
- Customer service experience and a customer-centric attitude.

Qualification : Any Degree

**Job Requirement**
- Customer success, knowledge on Windows, knowledge of MS word, excel, PPT

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