Customer Implementation Executive

1 week ago


Banshankari Bengaluru, India Kumudu Software Solutions Llp Full time ₹ 24,00,000 - ₹ 39,60,000 per year

We're looking for a Customer Implementation Executive who loves to work directly with customers, especially jewellery store owners. You'll visit client locations to install our ERP software, RFID systems, and printers — and train users to get the best out of our product. If you're passionate about technology, enjoy problem-solving, and love meeting people, this role is perfect for you.

Key Responsibilities:

  • Visit jewellery customers for product setup, training, and service support.
  • Install ERP software, printers, and RFID devices on customer systems.
  • Provide hands-on product training and onboarding for store staff.
  • Diagnose software, hardware, and networking issues and resolve them efficiently.
  • Configure networks, troubleshoot connectivity issues, and manage installations.
  • Communicate clearly with customers via phone, chat, or email for remote support.
  • Log issues, document solutions, and maintain customer satisfaction.
  • Build positive relationships and ensure smooth customer implementation.

Candidate Requirements:

  • 1–3 years of experience in technical support, field service, or software implementation.
  • Strong troubleshooting and problem-solving skills.
  • Basic understanding of networking, printers, and operating systems.
  • Familiar with remote desktop tools and helpdesk software.
  • Excellent communication skills (verbal & written).
  • Customer-first attitude and ability to explain technical concepts simply.
  • Certifications like Microsoft, Linux, or Cisco are a plus.

Prerequisites:

  • Must own a 2-wheeler and laptop.
  • Comfortable with field work and frequent customer visits.
  • Proficiency in local language (Hindi, Tamil, or Telugu) is a must.

Education:

Graduate in any discipline. Commerce Graduates Preferred

Compensation:

₹2,00,000 – ₹3,96,000 per annum (based on experience and skills)



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