Guest Relation Executive

5 days ago


Varanasi, India Helaros Ventures LLP Full time

POSITION: Guest Relation Executive
- **Duties and Responsibilities of GRE**:
Welcome guests during check-in and giving a found farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the competition.Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their pre-registration formalities.
Allocate rooms to all arriving guests.
- **Requirements and skills**:

- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred

**Salary**: ₹15,000.00 - ₹27,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Varanasi - 221002, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 8451091882



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