Guest Relation Executive

2 weeks ago

Varanasi, India OM Vilas Benares Full time

We are looking for a Guest Relations Executive to make our clients feel welcome and ensure their pleasant and comfortable stay at our resort.

**PREREQUISITES**:

- Good guest interaction skills
- Good listening skills
- Confident personality
- Good interpersonal and communication skills
- Capability to handle difficult situations

**EXPERIENCE**:

- 1 - 2 years of Front Office experience Preferred
- Freshers can also apply

**EDUCATION**:

- Graduate from any stream
- Hotel management background will be preferred
- Proficiency in Hindi & English
- Additional languages spoken would be preferred

**GRE DUTIES AND RESPONSIBILITIES**:

- Welcome guests during check-in andfarewell while checkout
- Handling guest complaints, concerns & escalations efficiently in quickest TAT
- Overseeing VIP reservations, arrivals,departures & pre-registration formalities
- Coordinating and multi-tasking job duties in a busy environment
- Detailed information regarding arrivals and room requirements
- Keep an up to date information on daily room occupancy at any given point of time
- Providing excellent customer service as per international hotel standards
- Providing information regarding the Hotel, city attractions, activities available etc.
- Allocate rooms to all the arriving guests
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest testimonials &feedback during guest departure
- Perform basic cashier activities as and when required.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
- Give proper and complete handover to the next shift
- Follow the hotel rules and policies laid down by the management
- Adhere to strict staff grooming and hygiene standards
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.

**REPORTS TO: Front office manager/Asst. Front office manager**

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Flexible shift

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8303703008

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