Bpo Supervisor

2 weeks ago


Noida, India NTT DATA Full time

Supervises team ensuring highest quality of service is provided to clients.
- Monitors performance of team and reports
- results and issues to higher-level leadership.
- Assists team with escalated client or account issues.
- Manages the hiring, staffing and maintaining of a diverse and effective workforce.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis.


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