Chat Support Executive

3 days ago

Bengaluru, India TRIPLE TREE SOLUTIONS Full time

**Rotational shift and Rotational weekoff ( there is no night shift for ladies)**

Fluency in English is mandatory

Excellent writing skills in English is mandatory

Function: Customer Service & operation
Role: Associate/Sr. Associate

About the company
Uni Cards is a new age fintech company with a mission to change the way people interact with credit. By reimagining the existing credit products and delivering an unmatched credit experience to millions of Indians, Uni is disrupting how the traditional credit card products work.

Overview of the function
At Uni, the Care function does everything to make sure that the best resolution is provided to the customer. The function represents the brand to provide an excellent customer service.
Here, you'll get the chance to experience a new fast-paced working environment that will take you to new heights

What you will do
- Identify and assess customers' needs and answer customers' questions to your best ability
- Follow company’s communication procedures and policies
- Attract customers by promoting the product and company positively
- Refer issues and questions to managers if necessary
- Maintain product and customer reports by gathering data collected during customer interactions

What you will need
- Graduate and above from a UGC recognized university
- Minimum 6 months to 1 year of experience in customer service domain
- Excellent communication in Hindi and English is mandatory. Knowledge of any regional language is a plus
- Willing to work from the office in Bellandur, Bangalore
- Comfortable with 6 Working Days
- Comfortable with rotational shifts as per business requirement. No night shift for female employees.

Documents Required
- A copy of Resume
- A copy of your mark lists of all of the following: 10th/ 12th/ Graduation/ Post-Graduation
- A passport size photograph attached to the resume
- A copy of Aadhar Card or Driving Licence

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- There is no night shift for ladies

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Chat process: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

**Speak with the employer**
+91 6363081349

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