Customer Service Executive

3 days ago

Nungambakkam Chennai Tamil Nadu, India VS TRANS LOJISTIK PVT LTD Full time

**Immediate Hiring**

**Job Title**: Customer Service Executive - Logistics

**Location**: Nungambakkam, Chennai

**Department**: Customer Service / Operations

**Key Responsibilities**:
1. Customer interaction:

- Serve as the main liaison between the company and customers.

2. Shipment Coordination:

- Coordinate the pickup, transport, and delivery of shipments with internal teams and external partners.
- Monitor and track shipments to ensure timely delivery and inform customers accordingly.

3. Quoting Rates:

- Prepare and provide accurate freight quotations to customers.
- Work with the pricing team to generate competitive and profitable quotes.

4. Handling Documentation & Compliances:

- Assist in preparing documentation for customs clearance and regulatory purposes.

5. Liaison with Carriers & Agents
- Coordinate with shipping lines, airlines, transporters, and overseas agents for smooth logistics operations.

6. Telephone Handling:

- Answer incoming calls and route them to the appropriate departments.
- Handle inquiries and provide accurate information.

**Key Skills and Qualifications**:

- Any Bachelor's degree or related field.
- **1-3**years of experience in logistics or freight forwarding preferred.
- Strong communication and interpersonal skills.
- Good knowledge of shipping documentation and international trade compliance.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office.

**Employment Type**: Full-time

**Salary**: 22,000 - 26,000 per month

**Experience**: 1-3 years

**Availability**:Immediate joiners preferred**

Pay: ₹22,000.00 - ₹26,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Ability to commute/relocate:

- Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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