Recovery Agent
16 hours ago
**Overview**
A Recovery Agent, also known as a Debt Recovery Agent, is responsible for recovering outstanding debts from individuals or businesses. Their role involves contacting debtors, negotiating repayment plans, and potentially initiating legal action when necessary, all while adhering to ethical and legal guidelines.
**Duties**
- Engage with customers via phone to discuss account statuses and recovery options.
- Utilise effective communication techniques to negotiate payment plans and resolve outstanding debts.
- Analyse account information to identify trends and potential issues that may affect recovery efforts.
- Maintain accurate data entry of all interactions and updates in the company’s database.
- Provide excellent phone etiquette while handling customer inquiries and concerns.
- Upsell additional services or products that may benefit the customer based on their needs.
- Collaborate with team members to enhance recovery strategies and improve overall performance.
**Requirements**:
- Proven experience in a similar role or in customer service is preferred.
- Strong analytical skills with the ability to interpret data effectively.
- Excellent verbal communication skills, including proficiency in English; bilingual abilities in Spanish or other languages are advantageous.
- Proficient in data entry with attention to detail.
- Demonstrated ability to maintain professionalism and courtesy during all customer interactions.
- Familiarity with upselling techniques is a plus.
- Ability to work independently as well as part of a team in a fast-paced environment.
Pay: From ₹10,000.00 per year
Work Location: In person
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