Customer Assistance Manager-consumer Durables-hardship Assistance Unit

4 weeks ago


Noida Uttar Pradesh, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios The ideal candidate will have a strong background in collections team management and legal coordination with the ability to operate both strategically and on the ground Responsibilities Collections Management Monitor and maintain collection efficiency across assigned portfolios Ensure timely follow-ups and resolution of delinquent accounts Analyze collection trends and implement corrective actions Repossession Recovery Manage repossession activities in coordination with repossession agents Oversee the sale of repossessed assets to maximize recovery Ensure compliance with legal and regulatory requirements during repossession Agency Field Coordination Liaise with external collection agencies and field executives Provide training and guidance to the collections team Conduct field visits when necessary to support recovery efforts Legal Compliance Coordinate with legal teams for initiating and following up on legal actions Ensure all documentation and processes are in line with bank policies and regulatory norms


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    DescriptionThe Portfolio Manager will be responsible for managing collections and recovery for retail asset products within the assigned area. This includes overseeing repossession activities, coordinating with external agencies, handling legal formalities, and leading a team of collection executives. The role requires a proactive approach to field...