Collections Executive

5 days ago

Gurgaon, India Softline International Full time

**Softline International** **is hiring**

If you want to be part of global organization (GPTW of you’ve it in your country) where your ideas are heard and innovation and collaborative spaces are fundamental pillar, we are here for you.

About 25 years we help companies make the right changes to ensure their success in digital transformation by providing end-to-end technology solutions including infrastructure, cloud, virtualization, collaboration, security, mobility and data center. We have quite broad geographical presence - more than 55 countries across 95 cities. Besides recently we have had IPO experience so you could easily find our results - for instance, our revenue is 2.5 billion now.

**Job Overview
- Collections Executive**

We are looking for a competent **Collections Executive** to contact clients and collect outstanding payments who will struck a balance between maintaining trustful relationships, and ensuring timely payments.

**Responsibilities**:

- 3+ yrs of experience in Collections.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status

**Requirements and skills**:

- Proven experience as a Collection Specialist or similar role.
- Knowledge of billing procedures and collection techniques.
- Familiarity with laws related to debt collection.
- Working knowledge of MS Office and databases.
- Comfortable working with targets.
- Patience and ability to manage stress.
- Excellent communication skills (written and oral).
- Skilled in negotiation.
- Problem-solving skills.

**Benefits Offered**
- Insurance - Group Medical Coverage, Group Personal Accident, Group Term Life Insurance
- Rewards and Recognition Program, Employee Referral Program, Wellness Program and CSR Initiatives
- Maternity and Paternity Leaves
- Company Sponsored Certification Program
- Learning/Development Courses, Cross Skill, Mentorship and Leadership Programs
- Quarterly Performance Feedback Sessions
- Savings, Investments and Retirement Benefits
- Flexible Work Hours, Work from Home, Remote Working, Hybrid Working
- Company Onsite / Fun Events

I have read and understood the contents of this job description.
- Disclaimer: Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company_

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