Executive Collections Specialist
3 days ago
About the Role
- We are seeking an experienced professional to execute customer requests related to collection hardship tools.
Responsibilities
- Action daily assignment of requests/queries/escalations related to collection hardship tools by communicating with customers.
- Track approval of all agreed settlement requests on CX 24 system.
- Action on closure of EWS/dispute accounts reported at Collections Field/Tele calling within business TAT.
- Ensure timely execution & closure of unblocking action of Q block accounts.
- Maintain Resolution TAT for all cardone requests @ 95%.
- Raise any issue/escalation related to daily execution to team leader and follow up for closure.
- Validate and track all request closure for accuracy.
- Clear articulation of all customer interaction on CardOne/CX24.
- Ensure 100% calling attempt on all Q block curing cases and respective update on collection systems.
Key Performance Indicators
- Timely and accurate Carone TAT Resolution
- Resolution Accuracy TAT
- Call Quality Scores
- No high risk defects while communicating with customers
- Process Adherence as per MOU
Required Skills and Qualifications
- Graduate/Post Graduate in any discipline
Tech Skills
- Process understanding of Collections & Complaint Handling
About Us
- We are a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.
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