Executive - Customer Relations

14 hours ago


Jaipur, India ILearn Future Full time

Hi Everyone,

Greetings of the day

We are hiring for Executive - Customer Relation ( only Female)

**Job Title**: Executive - Customer Relation - Project

**Group | Department** Corporate & Public Relations | Customer Relation

**Job Location**: JAIPUR

**Target Industries**: Any

**Band & Grade**: Junior Management

**Competency Level**:Individual Contributor

**Eligibility Details**

**Minimum Qualifications**

MBA/PG/Graduate

**Experience**

Minimum 1 to 3 Years in relevant industry

**Overview**:
The Officer - Customer Relations is responsible for maintaining positive relationships between a company and its customers. Their main objective is to ensure customer satisfaction and loyalty by providing excellent customer service, resolving complaints, and identifying opportunities for improvement in customer service processes and procedures.

**Customer Service**: Officer - Customer Relation is responsible for providing excellent service to customers, including responding promptly and professionally to inquiries, complaints, and feedback.

**Relationship Building**: Officer - Customer Relation is responsible for building and maintaining positive relationships with customers, including identifying and addressing their needs and concerns.

**Sales Support**: Officer - Customer Relation is responsible for providing support to the sales team by maintaining customer records, preparing reports, providing data analysis, creating, and amendment of SOC, and uploading POs.

**Billing**: Officer - Customer Relation is responsible for coordinating with Finance for creating invoices and sending invoices to customers for products or services provided. Billing may involve managing customer accounts, processing payments, and responding to billing inquiries or disputes.

**Discrepancy Management**: Officer - Customer Relation is responsible for identifying and resolving discrepancies or errors in data or processes or products.

**Sample Management**: The Officer - Customer Relation is responsible for managing the collection of samples. The key objective of sample management is to ensure that samples are properly collected, labeled, and stored, and that accurate. Sample management may involve billing of samples in case of non-receipt of the samples back.

**Complaint Resolution**: Resolving customer complaints in a timely and professional manner, including identifying the root cause and taking corrective action.

**Data Management**: Maintaining accurate and complete customer records, including contact information, purchase history, and customer feedback.

**Product Knowledge**: Maintaining up-to-date knowledge of the company's products and services, and communicating this information effectively to customers.

**Brand Management**: Managing the company's brand image and reputation by ensuring that customer interactions are professional, positive, and consistent with the company's values and mission.

**Role-specific requirement**
- 1. Stability in career (not frequent changes)
- 2. Preferably from the Hospitality or Logistic industry
- 3. Hands-on experience on HRMS Software
- 4. Should have knowledge of HR functions
- 5. Should have management skills, communication and interpersonal skills, technical skills, attention to
- 6. detail, and adaptability to be successful in this role.

**Salary**: Up to ₹400,000.00 per year

Schedule:

- Day shift

Work Location: One location



  • Jaipur, India Aniar placement services Full time

    Job Description: Executive Assistant / CRM (Female) at Murphy Lightings Murphy Lightings, a leading company in the lighting industry, is seeking a skilled and proactive Executive Assistant / CRM professional to join our team. As an Executive Assistant / CRM at Murphy Lightings, you will play a crucial role in providing administrative support to our...


  • Jaipur, India Modern culture jewellery Full time

    Full Job Description We are looking for a Customer Relation Executive (CRE) 3. Should have good experience in handling customers. VERY GOOD VERBAL & WRITTEN COMMUNICATION SKILLS REQUIRED **Education**: Bachelor's (preferred) **Experience**: Direct sales: 1 year (required) Customer relationship management: 1 year (required) **Language**: English...


  • Jaipur, Rajasthan, India Advanced GroHair & GloSkin Clinic Full time

    Build and maintain relationships with internal and external customers. - Monitor registration and admission standards followed by the team and submit reports as required - Provide courteous service to clients and respond promptly and tactfully to their request or inquiries. - Responsible for identifying critical areas in the operations and resolving all...


  • Jaipur, Rajasthan, India Jyoti HR Full time

    **Hiring urgently Customer Relation Executive for multiple location (Sikar Road/Vidhyadhar Nagar/Vaishali Nagar/Jhotwara) in Jaipur** **Qualification : Any Graduation (BBA/B.Com/BSc/B.Tech/BA)** **Experience : 0 -3 years of experience (Freshers also apply)** **Salary : 15,000/- to 18,000/- (According to experience)** **Immediate joining** **Good...


  • Jaipur, Rajasthan, India HR Executive Hub Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Jaipur, India RISHABH SUZUKI Full time

    Making service reminder calls - Taking post service follow-ups - Handling customer complaints. Qualification - Graduate Minimum 1 year experience required. Good communication skills **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: Up to ₹15,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day...


  • Jaipur, Rajasthan, India Sky Volt Private Limited Full time

    the solar energy sector About Sky-Volt Private LimitedIncorporated on 27th April 2022 Sky-Volt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun We are rapidly emerging as one of Indias largest private power producers and a leading turnkey EPC player in the Indian PV solar industry With an in-house...


  • Jaipur, India HR Executive Hub Full time

    Overseeing the overall development of an organization's retail and income-generating sites - Conducting research on user-friendly features and layouts that appeal the most to customers - Testing changes to platforms and monitoring the results - Reviewing sales insights and using them to develop informed sales strategies - Leading teams of copywriters,...


  • Jaipur, Rajasthan, India GLO DIGITAL PRESS Full time

    Job Title: Customer Relations OfficerFocusing on developing and maintaining strong relationships with photographers, this role involves driving sales through phone and WhatsApp communication.About Glo Digital Press:We specialize in creating premium wedding albums, photo frames, and design services. Our goal is to deliver exceptional customer experiences and...


  • Jaipur, India Recruit kart private limited Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...