Executive - Customer Relations

2 weeks ago

Jaipur, India ILearn Future Full time

Hi Everyone,

Greetings of the day

We are hiring for Executive - Customer Relation ( only Female)

**Job Title**: Executive - Customer Relation - Project

**Group | Department** Corporate & Public Relations | Customer Relation

**Job Location**: JAIPUR

**Target Industries**: Any

**Band & Grade**: Junior Management

**Competency Level**:Individual Contributor

**Eligibility Details**

**Minimum Qualifications**

MBA/PG/Graduate

**Experience**

Minimum 1 to 3 Years in relevant industry

**Overview**:
The Officer - Customer Relations is responsible for maintaining positive relationships between a company and its customers. Their main objective is to ensure customer satisfaction and loyalty by providing excellent customer service, resolving complaints, and identifying opportunities for improvement in customer service processes and procedures.

**Customer Service**: Officer - Customer Relation is responsible for providing excellent service to customers, including responding promptly and professionally to inquiries, complaints, and feedback.

**Relationship Building**: Officer - Customer Relation is responsible for building and maintaining positive relationships with customers, including identifying and addressing their needs and concerns.

**Sales Support**: Officer - Customer Relation is responsible for providing support to the sales team by maintaining customer records, preparing reports, providing data analysis, creating, and amendment of SOC, and uploading POs.

**Billing**: Officer - Customer Relation is responsible for coordinating with Finance for creating invoices and sending invoices to customers for products or services provided. Billing may involve managing customer accounts, processing payments, and responding to billing inquiries or disputes.

**Discrepancy Management**: Officer - Customer Relation is responsible for identifying and resolving discrepancies or errors in data or processes or products.

**Sample Management**: The Officer - Customer Relation is responsible for managing the collection of samples. The key objective of sample management is to ensure that samples are properly collected, labeled, and stored, and that accurate. Sample management may involve billing of samples in case of non-receipt of the samples back.

**Complaint Resolution**: Resolving customer complaints in a timely and professional manner, including identifying the root cause and taking corrective action.

**Data Management**: Maintaining accurate and complete customer records, including contact information, purchase history, and customer feedback.

**Product Knowledge**: Maintaining up-to-date knowledge of the company's products and services, and communicating this information effectively to customers.

**Brand Management**: Managing the company's brand image and reputation by ensuring that customer interactions are professional, positive, and consistent with the company's values and mission.

**Role-specific requirement**
- 1. Stability in career (not frequent changes)
- 2. Preferably from the Hospitality or Logistic industry
- 3. Hands-on experience on HRMS Software
- 4. Should have knowledge of HR functions
- 5. Should have management skills, communication and interpersonal skills, technical skills, attention to
- 6. detail, and adaptability to be successful in this role.

**Salary**: Up to ₹400,000.00 per year

Schedule:

- Day shift

Work Location: One location

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