Customer Relation Executive

2 days ago

Raja Park Jaipur Rajasthan, India StarMaxx HR Services Full time

Job Summary:
The Customer Relationship Executive serves as the primary liaison between the company and its customers, ensuring a seamless and positive experience. This role involves understanding customer needs, addressing inquiries and complaints, and fostering long-term relationships to drive customer satisfaction and loyalty.

Key Responsibilities:

- Act as the first point of contact for customer inquiries, providing timely and effective solutions.
- Manage and resolve customer complaints with professionalism and empathy.
- Build and maintain strong relationships with clients, understanding their needs and preferences.
- Collaborate with internal teams to ensure customer requirements are met.
- Monitor customer feedback and suggest improvements to enhance the customer experience.
- Maintain accurate records of customer interactions and transactions.
- Assist in developing customer service policies and procedures.

Required Skills & Qualifications:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service or client relationship roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work collaboratively in a team environment.

Preferred Qualifications:

- Experience in the service sector.
- Familiarity with customer service best practices and standards.
- Multilingual abilities are a plus

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

**Experience**:

- CRM software: 1 year (preferred)

Work Location: In person

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