
Customer Relation Executive
23 hours ago
Job Summary:
The Customer Relationship Executive serves as the primary liaison between the company and its customers, ensuring a seamless and positive experience. This role involves understanding customer needs, addressing inquiries and complaints, and fostering long-term relationships to drive customer satisfaction and loyalty.
Key Responsibilities:
- Act as the first point of contact for customer inquiries, providing timely and effective solutions.
- Manage and resolve customer complaints with professionalism and empathy.
- Build and maintain strong relationships with clients, understanding their needs and preferences.
- Collaborate with internal teams to ensure customer requirements are met.
- Monitor customer feedback and suggest improvements to enhance the customer experience.
- Maintain accurate records of customer interactions and transactions.
- Assist in developing customer service policies and procedures.
Required Skills & Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service or client relationship roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work collaboratively in a team environment.
Preferred Qualifications:
- Experience in the service sector.
- Familiarity with customer service best practices and standards.
- Multilingual abilities are a plus
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
**Experience**:
- CRM software: 1 year (preferred)
Work Location: In person
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