Customer Relations Manager

3 days ago

Jaipur Rajasthan, India Sky Volt Private Limited Full time

the solar energy sector About Sky-Volt Private Limited Incorporated on 27th April 2022 Sky-Volt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun We are rapidly emerging as one of India s largest private power producers and a leading turnkey EPC player in the Indian PV solar industry With an in-house team for design engineering and construction we specialize in developing cost-effective and energy-efficient PV solar plants of any scale KW-MW across PAN India We operate across multiple business models including Domestic RESCO OPEX Open Access Model and CAPEX catering to industries such as hotels universities residential schools colleges factories cold storage facilities and more Additionally Sky-Volt Solar is committed to promoting domestic solar solutions making clean energy accessible to homes across India Tasks Key Responsibilities Build and maintain strong relationships with clients to ensure long-term engagement Address customer inquiries concerns and complaints in a professional and timely manner Coordinate with internal teams to ensure seamless execution of customer requirements Assist in the development and implementation of customer service policies and strategies Conduct regular follow-ups with clients to ensure satisfaction with products and services Maintain detailed records of customer interactions and feedback for continuous improvement Identify opportunities for upselling and cross-selling solar products and services Provide insights and reports on customer trends and satisfaction to senior management Requirements Required Qualifications Skills Education Bachelor s Master s degree in Business Marketing Customer Relations or a related field Proven experience in customer relationship management preferably in the solar or renewable energy industry Excellent communication interpersonal and problem-solving skills Strong ability to manage customer expectations and resolve issues effectively Proficiency in CRM tools and MS Office Excel PowerPoint Word Self-motivated detail-oriented and capable of handling multiple client accounts Strong analytical skills to track and improve customer engagement strategies Benefits Felxible work policy Fixed Pay plus Incentives Various Leave Policies Sky Volt Private Limited Sky-Volt Private Limited incorporated on 27th April 2022 with a mission to electrify every household in India by harnessing the power of the sun is becoming one of India s largest private power producers Sky-Volt Solar is one of the leading turnkey EPC players in the Indian PV solar industry Sky-Volt has an in-house design engineering and construction team With its technical expertise and in-depth knowledge we develop the most cost-effective and energy-efficient PV solar plants of any scale KW-MW at any location PAN India We are working on multiple business models including RESCO OPEX Open Access Model and CAPEX catering to industries like hotels universities residential schools colleges factories cold storage facilities etc

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